About pre-sales issues

1: Regarding the minimum batch size, is mixed batch supported?? Is there any limit on the amount?? How to calculate shipping cost?

All products can be produced in accordance with the above minimum quantities, and there is no limit to the amount.! Support mixed batches! Support Alipay transactions! We have written the weight of each product. The shipping fee will be automatically calculated by the system when taking photos. There may be slight errors. If you have any questions, please contact customer service in time.

2: Are they shipped randomly when shipped? Can I choose the style??

Regarding the style and color issues, mixed styles will be sent by default when ordering goods. Friends who have special requirements can leave a note on the style or color.( When taking photos together, there is a column where you can make notes and write down the item number and style, such as: Y1: black) , we will try our best to help you match it as required, but it is inevitable that there will be shortages. I hope you can tolerate it. Please write a message for large items. Small items will be sent randomly. The colors and styles will be sent randomly, but you can write a note. We will try our best to match what you write. , if the color or money is missing, it will be sent to you immediately, please forgive me.! There is a column where you can make notes when taking pictures together. If you don’t have the color you need, please keep your phone open and the warehouse will contact you.)

3: Are the products on the shelves available?? What to do if there is a shortage?

All our products are sold in stock. The products that can be photographed on the page are all in stock. Please feel free to buy. Due to the large variety of products and the large sales volume every day, a very few products are not removed from the shelves in time, resulting in out-of-stock situations. Please understand that products that are out of stock or have not been shipped will be refunded to you at that time. Please contact customer service in time after receiving the goods. We will not notify you one by one here. Thank you for your understanding.!

4: I have paid. When can it be shipped? How long will it take to arrive??

We will respond within 24 days after your payment- Delivery takes 48 hours in order of payment. Shipping time will vary due to distance, weather and the operating procedures of different express companies. It is generally 1 in Jiangsu, Zhejiang and Shanghai.- 2 days to Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin, generally 2 days- 3 days, other areas 3- 5 days, remote areas 4- 7 days, usually 3 days for out-of-province logistics- 7 days! About delivery: Express delivery is all collected at 5pm, and orders placed on the same day are generally shipped tomorrow and the day after tomorrow.( Anyway, try your best to deliver the goods to you as soon as possible.) Because there are still a lot of orders to be scheduled ahead, and there are many customers who need to take additional photos or change their addresses, so we will sort them out before sending them out.! We will arrange delivery as soon as possible! Hope everyone can understand! The express company we cooperate with is Huitong Express

Regarding returns and exchanges for after-sales and quality issues

1. Within 7 days of receipt( Based on the date of receipt of the waybill) If you find product quality problems, please contact the after-sales customer service in time. Overdue processing will not be accepted. The packaging of problematic products must be kept intact.( Please bring your own packaging and do not paste or write directly on the original outer box of the product.) .No returns or exchanges if there is no quality problem

2. Please communicate with the after-sales customer service before returning the product, and please cooperate in filling out the after-sales service form so that your return can be tracked and processed in a timely manner.

3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee it. If the color or style does not match, returns or exchanges will not be made.

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4. For products that are not sold by our company and are sent to our company, we reserve the right not to process all returns or exchanges and the freight will be borne by the customer, and the goods will be returned directly to the customer.

5. Returns and exchanges are not eligible for the following conditions::

A. The returned product packaging is damaged or incomplete, and the product accessories or related information are missing.;

B Unauthorized repair or modification;

C Failure to use or store according to normal methods;

D. Colors and colors are non-refundable and products that have exceeded the post-sale service period.

6. After-sales service is the company's basic service. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and handle it as much as possible according to the company's regulations. So as not to affect your after-sales service.

7. Regarding logistics, logistics is generally sent to other provinces. Yiwu Logistics is direct. As long as it is in cities above the municipal level, it will basically arrive. County-level cities require transit. After the goods arrive, the logistics will call you and you need to pick up the goods yourself. Here, we specially explain that the services of Yiwu logistics companies vary greatly. I hope that everyone can contact a logistics company before ordering. You can find it by yourself. You can also call 114 to inquire about Yiwu to your local logistics point and find a logistics company away from you. Which one is closest to you? Then tell us the logistics phone number of Yiwu, and we will help you deliver it to your service point.