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Purchase Notes

• Supply description

  Our company has sufficient supply, please feel free to buy.

• About color

  The products in our store are all taken in kind, and the colors have been professionally proofread and are closest to the actual tiles. Due to differences in color contrast and color temperature of computer monitors, everything is subject to the actual product received.

• About invoice

  If you need an invoice when shopping, please contact our customer service. Products are ex-factory price excluding tax.
  The invoice will be sent together with the product as much as possible. If it cannot be sent together with the product due to special reasons, it will be sent later.

• About customer service

  If your inquiry is not responded to in time, it may be that the volume of inquiries was too large or there was a system failure.

• About after-sales

  We will provide complete after-sales service and guarantee authenticity. If you have any questions, please contact us first.

• About delivery

  Our store ships by express delivery by default, please be sure to contact online customer service first.

• About returns and exchanges

• 1. Our store is" No reason to return or exchange" store, so if you have any problems, please contact customer service first.

• 2. Generally not within the scope of returns and exchanges)

• 1) The product packaging has been opened and damaged

• 2) If it is a quality problem,

• 3) Goods deteriorate due to improper storage by the buyer

• 3. Return and exchange process

• Contact customer service—>Provide evidence—>Send the product back—>Inform customer service—>Make up the price difference—>Refund( return the goods) —>Receive goods( Exchange)
  1) Contact Customer Service: Before applying for return or exchange service, please be sure to contact our customer service. If you directly send the product back or apply for a refund without contacting customer service, our store has the right to refuse or ignore it.
  2) provide evidence: If there is a product quality problem, please be sure to provide product packaging and physical photos to prove it.
  3) Send back merchandise: When returning the goods, please include a note in the package stating the buyer's information. The content is:" WantWant ID, contact information, reason for return or exchange, store name, postage."
  4) Inform customer service: After sending the goods, please contact customer service and inform the courier number and courier company so that we can contact you as soon as possible after receiving the goods.
  5) About returns: The buyer is responsible for the return postage. We will contact the buyer as soon as possible after receiving the goods and refund the buyer's full payment.

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