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common problem
1. How to calculate the shipping cost??
answer: Hello, the product price does not include shipping costs by default. Our company cooperates with STO, Zhongtong, Yunda, and Suer for express delivery. For charging standards, please see the express quotation table, or select the product you purchased and submit it. Alibaba will automatically display the shipping costs. For Customers require other express delivery. Since the courier without cooperation charges higher fees, the corresponding freight needs to be paid. EMS can be sent to remote areas. For heavy goods, the express delivery fee is higher, so you can communicate with customer service for logistics.
2. Can I issue an invoice??
answer: Hello, the product price does not include tax by default. Our company can provide ordinary invoices, which are priced at 5% Taxes are collected, and you can contact customer service if necessary.
3. Can I collect payment on my behalf??
answer: Hello, due to most express delivery restrictions, express delivery can only be collected in Guangdong Province. In other provinces and cities, the amount does not exceed 2,000 yuan and can be collected by logistics. It is recommended to use Alipay to protect the transaction, because the logistics and freight company will charge corresponding procedures. It is recommended to use the freight collect method for express logistics, because the freight paid by express logistics is the same as the freight collected.
4. Can I return or exchange goods??
answer: Hello, our company supports seven-day no-reason returns. If it is due to quality problems or wrong goods, our company will bear the return freight. If the customer places the wrong order or other problems caused by the customer and causes returns or exchanges, the customer should pay the return freight. , at the same time, the packaging must be kept intact and will not affect secondary sales. Returns and exchanges are not supported for customized non-standard products. Therefore, for customized products, customers must communicate the specifications with customer service to avoid mistakes. Customers send samples to order. Do.
5. How to pay??
answer: Hello, our company supports Alipay to protect transactions, online banking or bank remittance and other payment methods. In some areas, express delivery is available. For details, please see(3) .
6. Can the product be customized??
answer: Some products support customization, please consult customer service for details. Customers need to provide specific specifications for customized products, and samples are provided to avoid errors. Once customized products are confirmed, returns and exchanges are not supported, and 30 RMB is required in advance.% Deposit.
Thank you for browsing this information and thank you for your support. The sales team of Foshan Jierui Grinding Co., Ltd. will sincerely serve you.!!!
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