ask: About returns and exchanges
answer: If the product is not returned or exchanged due to quality issues, the buyer must bear the cost of damage to the outer packaging. Products returned by mail must be repackaged 100% of the time.( The fees are as follows: Carton foam charging standards: Large size over 90cm costs 35 yuan, small and medium size 30 yuan- 80cm charges 25 yuan)
ask: About rejection
answer: We must charge packaging damage fees for all rejected buyers and customers. Since the products rejected by mail are second transportation, they must be replaced with new packaging.( The charges are as follows: Large size over 90cm costs 35 yuan, small and medium size 30 yuan- 80cm, charge 25 yuan)
ask: I bought multiple lights, why did I only receive one?? What about other lights??
answer: Dear, our lights are shipped separately, not bundled and shipped together. They may not be installed on the same vehicle during sorting and inspection, so there is a time lag in delivery. You will receive the other ones soon. .You are waiting patiently.
ask: What should I do if the lamp is damaged??
answer: Take photos and send them to us, and we will resend them for free to ensure that your installed lights are in good condition. Question: What kind of courier and logistics should be sent?? answer: We default to express delivery via STO and default logistics delivery to pay on delivery.( Free shipping products can reduce courier fees)
ask: How long does it take for the goods to arrive??
answer: Guangdong region 1~ 2 days, central region 3~ 5 days, North 4~ 7 days, delivery to remote areas takes 7 days~ 10 days
